Terms of Service

Who we are

WahaSend ("we") is the trading name of the business that provides the service at wahasend.com. You can reach us at contact@wahasend.com.

By creating an account or using the service, you agree to these terms on behalf of yourself and the organization you use it for.

The service

WahaSend lets you send and receive WhatsApp messages from your own WhatsApp number: campaigns and reminders (Notify), an AI assistant (Assistant), a shop in the chat (Shop), an API (Developer) and access for Claude (Connect). Each product is a monthly subscription.

The service is available in any country where WhatsApp works. Prices are in US dollars. In Mauritania, West Africa and the Maghreb, lower local prices apply, in the local currency, paid by bank transfer or mobile money. Card payments are always charged in US dollars, at the international price.

Free trial

When you sign up, the products you choose among Notify, Developer, and Connect are free for 7 days, without a card. During the trial, sends are limited to 100 messages a day. Each person (email) and each organization gets one free trial per product. When the trial ends, the product pauses until you pay; nothing you set up is deleted.

There is no free trial for Assistant and Shop, whose AI costs from the first message: to try them before paying, write to us at contact@wahasend.com.

Orders and payment

You pay us directly, by bank transfer, mobile money or another method we agree on: after signing up, write to us at contact@wahasend.com and we tell you how. We activate your product once the payment arrives, usually the same day, and email you.

Each product is paid in advance, by the month (or several months at once). It does not renew by itself: we email you before the end, and you pay again to keep it. Prices are shown on our pricing page: in US dollars, or in the local currency in Mauritania, West Africa and the Maghreb, where local prices are paid by transfer or mobile money. Card payments are charged in US dollars, at the international price. Refunds follow our refund policy.

Your account

Keep your password safe and tell us at once if you think someone else uses your account. You are responsible for what is done from your account, including by the people you invite to your organization and the API keys you create.

Acceptable use

No spam. Only message people who know you and agreed to hear from you, and stop when they ask.

Follow WhatsApp's own terms and policies. You are responsible for your WhatsApp number, for your contacts' consent, and for the content you send.

Follow the laws of the countries where you and your contacts are, including rules on marketing messages and personal data.

Do not use WahaSend for anything illegal, misleading, harassing or harmful, or to get around WhatsApp's limits.

WhatsApp and the risk of a ban

WahaSend links to your number the way WhatsApp Web does. WahaSend is not affiliated with WhatsApp.

WhatsApp alone decides whether a number is restricted or banned. We pace messages to lower that risk, but no tool guarantees zero blocks. WahaSend is not liable for a restricted or banned number, or for what follows from it.

AI features

Assistant, Shop and some Connect features use AI. AI answers can be wrong: check what matters, and use the handover to a person. The assistant is set to answer only from the documents you give it.

To answer, your messages, documents and questions are processed by our AI providers (see the privacy policy). Plans include a monthly AI allowance; when it is used up, AI features pause until the next month.

Your content

Your messages, contacts, documents and products stay yours. You give us the right to store and process them only to run the service for you. You confirm you have the right to use them.

Suspension and ending

You can cancel anytime; the subscription then stops at the end of the paid month. You can delete your organization and its data from your account.

We may suspend or close an account that breaks these terms, sends spam or harms others, and we will tell you why unless the law or safety prevents it.

Liability

The service is provided "as is". We work to keep it running but do not promise it will never fail.

As far as the law allows, we are not liable for indirect losses (lost profits, lost customers, a banned number), and our total liability is limited to what you paid us in the 12 months before the claim.

Changes

We may update these terms. If a change matters, we will email the account owner before it applies. Using the service after that means you accept the new terms.

Governing law

These terms are governed by the laws of the Islamic Republic of Mauritania.

Before going to court, write to us and we will try to settle the disagreement amicably. A dispute that cannot be settled goes to the competent courts of Mauritania.

This does not take away any mandatory rights you have as a consumer under the laws of your country.