Refund Policy
Simple: try it, and if it's not for you, ask.
Free trial
Notify, Developer, and Connect start with a free trial of 7 days, so you can try it before you pay anything. Nothing is charged during the trial, so there is nothing to refund for it; the rules below apply to what you pay after.
There is no free trial for Assistant and Shop, whose AI costs from the first message: to try them before paying, write to us at contact@wahasend.com.
First payment
If WahaSend isn't right for you, ask for a refund within 14 days of your first payment and you get it in full. No questions asked.
After that
Cancel anytime. You keep access until the end of the month you paid for, and you are not charged again. Months already started are not refunded.
How to ask
Write to contact@wahasend.com with the email of your account and your payment reference. We send the refund back the way you paid (bank transfer or mobile money), in the currency you paid.
Banned numbers
WhatsApp decides bans and no tool can prevent them all, so a banned number is not in itself a reason for a refund after the first 14 days. Tell us anyway: we will help you get going again.
Last updated: October 2, 2026